Where is my item being shipped from?

VIita Health Online ships from warehouses in multiple states across Australia including Queensland, New South Wales, and Victoria.

Please be advised that when ordering multiple items they may come from different warehouses and with different couriers. You will be sent multiple tracking numbers if this is the case.

When will my item be processed and dispatched?

Orders are dispatched each weekday from our warehouses across Australia once full payment has been received.

Your order will generally be dispatched within 1-3 business days of order placement. On rare occasions this might extend a little longer, but the majority are dispatched within 3 business days. Please note that there will be events outside of our control, resulting in delays in dispatch of your order and will not warrant a refund or a discount to be applied to your payment.

Certain 'big-brand' appliances can take longer to dispatch as we often source these directly from the manufacturer. Please allow up to 7 business days for these.

Bulky Goods

The cost of shipping bulky/heavy products depends on the destination postcode. Unfortunately we cannot guarantee door to door delivery for every area for these items. Deliveries to rural areas and towns may require the goods to be collected from the nearest freight depot. (Please contact us for further details if you live in a regional location.) If for any reason you are not able to accept your goods on the day of delivery, a contact card will be left for you to call the nearest freight depot for collection. (Requesting redelivery will incur extra charges.) Delivery usually takes between 1 and 5 days although longer delays can be expected for locations outside major metro areas. 

Underliverable Postcodes 

We try our best to deliver the SKUs to Australia wide. However, there are still a few postcodes that are undeliverable for some SKUs. An extra shipping fee will be charged for some supplier SKUs if the order can be delivered. Those orders with no shipment service will be cancelled and refunded automatically with email notification. 

How long will it take to get to me?

As a general rule.....

The estimated delivery time frames are:

For customers in VIC, approximately 3 - 5 working days;

For customers in NSW, SA, ACT, approximately 4 - 8 working days;

For customers in QLD, NT, WA and TAS, approximately 7 - 10 working days.

Due to the Covid-19 pandemic, there is an update on the courier estimated delivery time as below:

For customers in VIC, approximately 8 - 13 working days;

For customers in NSW, SA, ACT, approximately 10 - 15 working days;

For customers in QLD, NT, WA and TAS, approximately 12 - 19 working days.

NOTE:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working days after receipt of cleared payment).

Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control.

Due to ongoing COVID restrictions placed in different states and natural disasters from time to time, delivery time frames can be affected. Your patience in such circumstances would be highly appreciated.

Who is it being shipped with?

We have multiple preferred service partners depending on the size and weight of your order and it's delivery address.

Vita Health Online is working with multiple couriers to provide the most efficient delivery services at the most reasonable price.

AUSTRALIA POST

 Items that weigh 22kg or less will be dispatched with Australia Post’s Internet enabled freight system (eParcel).

Each parcel will carry a barcoded address label, enabling you to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.

The below table is to keep you aware of Australia Post’s expected delivery time.

Sending parcels within the same state

Sending parcels to other states

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

ARAMEX

For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Aramex. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Aramex provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label, enabling you to view the location of your item at various points in the delivery process via Aramex’s website.

A non- PO Box address is required for Aramex’s delivery. Failing to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.

To track the item dispatched with Aramex, please visit http://www.aramex.com.au and use the given tracking number.

IGX

Items with lengths over 100cm or weights over 21.99kg may be dispatched with IGX.

When your order is dispatched, you will be given a consignment number.

You can use the number to track your order at the IGX Website.

4PX EXPRESS

Items that weigh 22kg or less may be dispatched with 4PX Express.

When your order is dispatched, you will be given a consignment number.

You can use the number to track your order at the 4PX Express website.

ALLIED EXPRESS

A parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in major mainland capitals.

Each parcel will carry a barcoded address label, enabling you to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires a consignment note and the postcode of the destination to track the item at http://alliedexpress.com.au/ or you can call 131373 for more queries.

TOLL

Parcels weighing less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

Each parcel will carry a barcoded address label, enabling you to track your items through the Toll website.

A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.

If the delivery is missed, you should receive a card with instructions to find your parcel. You can visit the Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

HUNTER COURIERS

Parcels weighing over 22kg may be dispatched with Hunter Express. Each parcel will carry a barcoded address label, enabling you

to track your items through the Hunter Express website. A non- PO Box address is required for Hunter Express’s delivery.

If you fail to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.

The item will be returned to the depot if the delivery is missed. Our customer service

team will inform you to arrange a re-delivery if they get the notification from Hunter Express. With the tracking number, you can

track the parcel anytime at https://www.hunterexpress.com.au/home

COURIERS PLEASE

Items with weights of 25kg or less, max dimensions not over 0.8 meters and max volume not over 0.1CBM may be dispatched with Courier Please.

All the freights are ATL (Authority to Leave).

To track the item dispatched with Courier Please, please visit Parcel & Postage Tracking - Track Your Item > CouriersPlease and use the given tracking number.

What day/time will it be delivered?

Unfortunately, we can't give you an exact day and time your order will arrive as this will be determined by the courier's transit times and trucking schedules.

Will I get a tracking number?

What if no one is home to receive my order?

If no-one is home and there is a secure and dry place to leave your order, then the driver may leave your item(s).

If there's no safe place they will leave a calling card and you can call them to arrange a re-delivery date.

In the unlikely event that your parcel is returned to us due to there being an inaccurate address or it being rejected by a receiver, our customer service representative will contact you via email.
 A re-delivery cost may occur for any products that are returned to us due to incomplete addresses.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

If there are any address discrepancies with your order and the product is returned to us, a customer care team
member will be in touch. A re-delivery cost will occur for any products that are returned to us.

A notification will be left in the mailbox to pick up your parcel at your local post office if you are not present when the order is delivered by Australia Post.

If your item is being delivered by Aramex or Allied Express, arrangements will be made in advance to deliver your item at your convenience.

If your item is being delivered by 4PX, 4PX will SMS you to arrange re-delivery. If the delivery is not successful then 4PX will hold the item for 7 working days and then return it back to the sender.

Customers can approach 4PX via https://4pxexpress.com.au. There is a widget on the left-down side which is the online chat. Customers can chat with 4PX CS team during business hours 10: 00 AM-6:00 PM or leave 4PX a message if agents are offline.

A re-delivery cost will occur if you are not home at the arranged time.

If your item is a gift, kindly ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.

The expected time delivery provided by each courier partner is for reference only. Delivery might take longer than expected due to various reasons.
If you do not receive your item within ten business days, kindly contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

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